British Columbia Basic Security Training (BC BST) Practice Exam 2024

What is the appropriate response to a subject's protests that last for too long?

1. Ignore the protests completely

2. Acknowledge their comments to show empathy

3. Respond aggressively to regain control

4. Change the subject immediately

The correct answer is: Acknowledge their comments to show empathy

The correct response to a subject's prolonged protests is to acknowledge their comments to show empathy. This approach is beneficial in diffusing tension and establishing a rapport with the subject. By acknowledging their feelings or concerns, you validate their experience and demonstrate that you are listening. This can help in calming the situation, making the subject feel heard, and potentially opening a dialogue that could lead to resolution. In situations involving conflicts or protests, empathy can often de-escalate emotions and foster better communication. Responding with understanding helps to build trust and may encourage the subject to express their concerns in a more constructive manner. Ignoring the protests could exacerbate the situation as it may convey a lack of concern or dismissiveness. Responding aggressively is likely to escalate tensions and create a more hostile environment. Changing the subject abruptly may lead to confusion and may not address the underlying issues that the subject is concerned about, leaving them feeling invalidated. Thus, showing empathy through acknowledgment is the most effective and appropriate response.